Shipping Policy

At House of Rivella, we want your order to reach you as smoothly and quickly as possible. Below you'll find everything you need to know about processing times, delivery windows, and shipping costs.

Processing Time

Once your order is placed, our team gets to work right away. Orders are typically processed and dispatched within 1-5 business days. Please note that processing times may vary slightly depending on product availability and order volume, especially during sales or holiday periods.

We do not process or ship orders on weekends or public holidays.

Delivery Time

Once your order has shipped, delivery typically takes 5-14 business days, depending on your location and local carrier conditions.

Please keep in mind that delivery estimates are just that — estimates. Factors like customs processing (for international orders), weather, or carrier delays may occasionally extend delivery times beyond this window.

Shipping Costs

We're happy to offer free shipping on all orders, both within the United States and internationally.

Where We Ship

We currently ship to customers within the United States as well as internationally. If you're ordering from outside the US, please note that your order may be subject to customs fees, import duties, or taxes imposed by your country — these are the responsibility of the customer and are not included in your order total.

Order Tracking

Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow your package's journey. You can also track your order anytime through our "Track Your Order" page.

Delays and Exceptions

While we do everything we can to ensure timely delivery, occasional delays are outside of our control — including customs processing, weather conditions, or carrier disruptions. We appreciate your patience in these situations.

Questions?

If you have any questions about your shipment or this policy, feel free to reach out to us at info@houseofrivella.com — we're happy to help.