Privacy Policy

This Privacy Policy explains how House of Rivella (referred to as the "Site," "we," "us," or "our") collects, uses, and shares your personal information when you visit our website, use our services, make a purchase from www.houseofrivella.com, or otherwise get in touch with us (together, the "Services"). Throughout this policy, "you" and "your" refer to anyone using our Services — whether you're a customer, a site visitor, or someone else whose information we've collected as described here.

Please take a moment to read this policy carefully. By using or accessing our Services, you're agreeing to how we collect, use, and share your information as outlined below. If you don't agree with this policy, please refrain from using our Services.

Changes to This Privacy Policy

We may revise this policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Whenever we do, we'll post the updated version on our Site, revise the "Last updated" date, and take any other steps required by law.

How We Collect and Use Your Personal Information

To operate our Services, we gather personal information from a range of sources, as described below. What we collect and how we use it depends on how you interact with us.

Beyond the specific purposes listed further down, we may also use your information to communicate with you, deliver our Services, meet legal obligations, enforce our terms, and protect our Services, our rights, and the rights of our users and others.

What Personal Information We Collect

The type of personal information we gather depends on how you use our Site and Services. "Personal information" refers to any data that identifies or can reasonably be linked to you. Below are the categories we collect.

Information You Give Us Directly

This may include:
•⁠  ⁠Basic contact details — name, address, phone number, email
•⁠  Order details — name, billing and shipping address, payment confirmation, email, phone number
•⁠  ⁠Account information — username, password, security questions
•⁠  ⁠Shopping activity — items viewed, added to cart, or saved to a wishlist
•⁠  ⁠Customer support details — anything you share when messaging our support team

Some features may require you to share certain information to use them. You're free to decline, though this may limit your access to those features.

Information Collected Automatically

We also gather data about how you interact with our Services ("Usage Data") using cookies, pixels, and similar tracking tools ("Cookies"). This can include your device and browser details, network information, IP address, and general activity across our Site and account features.

Information From Third Parties

We may also receive information about you from outside sources, including:
•⁠  ⁠Service providers that support our Site, such as Shopify
•⁠  ⁠Payment processors, who collect payment details (like card or bank information and billing address) to process your orders and fulfill our agreement with you
•⁠  ⁠Tracking technologies used by us or partners when you visit our Site, open our emails, or interact with our ads

Any information received from third parties is handled under this same policy. That said, we can't be held responsible for the accuracy of third-party data or for their individual privacy practices.

How We Use Your Personal Information

We use your information to:
•⁠  ⁠Deliver our products and services — processing payments, fulfilling orders, sending account-related updates, and enabling reviews
•⁠  ⁠Run marketing and advertising — sending promotional emails, texts, or mail, and showing relevant ads
•⁠  ⁠Maintain security — detecting and addressing fraud, abuse, or illegal activity
•⁠  ⁠Communicate with you — providing support and improving our Services over time

Cookies

Like most websites, we use Cookies to support our Site. For details on the Cookies tied to our Shopify-powered store, visit https://www.shopify.com/legal/cookies.

How We Share Your Personal Information

We may share your information with:
•⁠  ⁠Vendors and third parties who perform services on our behalf
•⁠  ⁠Business and marketing partners, including Shopify
•⁠  ⁠Affiliated companies within our corporate group

User-Generated Content

If our Services allow you to post reviews or other content publicly, please keep in mind that anything you share this way becomes visible to anyone browsing the Site.

Third-Party Websites and Links

Our Site may include links to external websites we don't own or control. If you visit these, we recommend reviewing their own privacy policies, since we aren't responsible for their practices.

Children's Data

Our Services aren't designed for use by children, and we don't knowingly collect personal information from them.

Security and Retention of Your Information

No security system is completely foolproof. Please be aware that information sent to us over the internet may not always be fully secure while in transit.

Your Rights and Choices

Depending on your location, you may have rights related to your personal data — including the ability to access, correct, delete, or opt out of certain uses of your information.

International Users

Your information may be transferred, stored, or processed outside your home country, including within the United States.